Specialist Clinical Support at Home
Complex Care at Home UK
Our complex care at home service provides specialist, nurse-led support across the UK for people with complex physical health needs, including respiratory and palliative care.
In detail
Every package is designed with the family, Local Authority and ICB involved, and delivered by clinically trained staff working within their competencies, under the supervision of a clinical lead.
We're direct about what a package needs to include to be safe, before we agree to deliver it. That's not negotiable, whatever the pressure to say yes.
How to refer
- 01Get in touch. Contact us by phone, email or via our website. Our team is available Monday-Friday, 9am-5pm.
- 02Initial consultation. We discuss the individual's needs, current circumstances and the level of support required, usually within the same working day.
- 03Needs assessment. Our Clinical Lead conducts a thorough assessment, working alongside the referrer, family and any existing professionals involved in the person's care.
- 04Care package design. We develop a bespoke care plan in collaboration with the Local Authority, ICB and family. All plans are person-centred and reviewed regularly.
- 05Mobilisation. Once agreed, we can mobilise a care package: in many cases within 24 to 48 hours for urgent referrals, and within 5 working days for planned packages.
Emergency Referrals
We aim to respond within 2 hours.
Mobilisation within 24 hours where operationally possible.
Urgent Referrals
We aim to respond within 4 hours.
Mobilisation within 48 hours.
Planned Packages
We aim to respond within 1 working day.
Mobilisation within 5 working days.
As a new provider, these are the targets every referral is measured against, not a claim of years doing it.
The pathway
Wesupportconditionsincludingspinalcordinjury,acquiredbraininjury,motorneuronedisease,musculardystrophy,advancedCOPD,severecerebralpalsyandlong-termventilatordependence:clinicalneedsthatmosthomecareproviderswon'ttakeon.
How we support
What this pathway includes.
Open a row to see what each part of the package covers.
Make a referralIncluding long-term ventilator dependence, managed only by clinically trained, competency-checked staff.
In practice
Care in practice.
0 yrs
Combined leadership experience in healthcare staffing & care
Mon-Fri
8am-6pm booking and enquiry line
0-step
Vetting process before anyone joins a team
UK
Wide Coverage
Other pathways
The rest of the care we deliver.
Next step
Ready to refer?
Whether you're a commissioner, professional or family, get in touch and our Clinical Lead will talk you through next steps.