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    Young woman talking with a support professional at home

    An Alternative to A&E or Inpatient Admission

    Hospital Diversion Support UK

    Our hospital diversion support offers young people across the UK a community-based alternative to A&E or inpatient admission through crisis placements and home-based intervention.

    In detail

    Each response is built around a bespoke plan, agreed with Local Authorities, ICBs, families and the young person themselves, with interventions aimed at the underlying cause of the crisis, not just the moment itself.

    That means a fast response when it's needed, and a plan that holds up once the immediate crisis has passed.

    How to refer

    1. 01Get in touch. Contact us by phone, email or via our website. Our team is available Monday-Friday, 9am-5pm.
    2. 02Initial consultation. We discuss the individual's needs, current circumstances and the level of support required, usually within the same working day.
    3. 03Needs assessment. Our Clinical Lead conducts a thorough assessment, working alongside the referrer, family and any existing professionals involved in the person's care.
    4. 04Care package design. We develop a bespoke care plan in collaboration with the Local Authority, ICB and family. All plans are person-centred and reviewed regularly.
    5. 05Mobilisation. Once agreed, we can mobilise a care package: in many cases within 24 to 48 hours for urgent referrals, and within 5 working days for planned packages.

    Emergency Referrals

    We aim to respond within 2 hours.

    Mobilisation within 24 hours where operationally possible.

    Urgent Referrals

    We aim to respond within 4 hours.

    Mobilisation within 48 hours.

    Planned Packages

    We aim to respond within 1 working day.

    Mobilisation within 5 working days.

    As a new provider, these are the targets every referral is measured against, not a claim of years doing it.

    Young woman talking with a support professional at home

    The pathway

    Ratherthandefaultingtoadmission,wesupportyoungpeoplethroughspecialisedcrisisplacementsorhome-basedinterventiondesignedtode-escalateandstabilisetheimmediatesituation.

    How we support

    What this pathway includes.

    Open a row to see what each part of the package covers.

    Make a referral
    1. A safe, staffed alternative to A&E or inpatient psychiatric admission.

    In practice

    Care in practice.

    Support worker reassuring a young person seated at home
    Young woman talking with a support professional at home
    Family spending time together around a table at home
    • 0 yrs

      Combined leadership experience in healthcare staffing & care

    • Mon-Fri

      8am-6pm booking and enquiry line

    • 0-step

      Vetting process before anyone joins a team

    • UK

      Wide Coverage

    Next step

    Ready to refer?

    Whether you're a commissioner, professional or family, get in touch and our Clinical Lead will talk you through next steps.